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Product Returns

Return Policy
The return policy for ordered and dispatched products is valid for the following reasons:

Α) Due to failure to meet your needs
Changes are accepted within 14 calendar days, the original purchase receipt and the warranty accompanying the product are required.
The customer must first erase any data he or she has installed on the device or on storage media.
The company ZER does not have any responsibility for the loss or disclosure of the above data to third parties.
Before the return process is completed, a technical check will be carried out on the product of the return by the company΄s staff.

Β) Due to defective product
If you received a defective product, our company will replace it with a new one within 14 calendar days of the date of purchase of the product. If this period expires, then the terms of the guarantee will come into force and the product will have to enter service of our company and follow the procedures provided when the products are under warranty.

In all the above cases of changes and in the case of the service, the customer will choose how to transport the products to the nearest ZER shop as it is under his own responsibility, our company accepts all transport companies.

The cost of transporting the products if they are moved by transport companies is borne by the customer.

Please complete the form below to request an RMA number.

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